Controlling your lab work collection and delivery

For a laboratory to provide exceptional service, the effort must begin even before the samples reach the laboratory. Accurately collecting and effectively transporting samples and other items between the customers and the laboratories, sets the tone for the quality of service that is to be expected. To perform these tasks in the best way possible, an advanced and intelligent system is needed to assist phlebotomists and couriers to manage their work while enabling managers to track and review the performed tasks.

LabWay, an intuitive and easy to use mobile application, enables the traveling phlebotomists and couriers to collect and deliver samples, consumables, and packages from clients to lab and vice versa. The application pulls the collection points from the lab and assists the phlebotomists in planning their day.

Comprehensive Solution

LabWay displays the list of locations (clinics, patient service centers, nursing homes, and home pickup) in the route, sorted by distance from the current location. Upon arrival, the list of all required collections is displayed, including the patient’s phone and room numbers, samples to collect, and collection instructions. Visits and collections are logged and can be tracked in real time by the lab back-office. A sample’s chain of custody is maintained from collection through delivery, until completion.

Comprehensive Solution

LabWay displays the list of locations (clinics, patient service centers, nursing homes, and home pickup) in the route, sorted by distance from the current location. Upon arrival, the list of all required collections is displayed, including the patient’s phone and room numbers, samples to collect, and collection instructions. Visits and collections are logged and can be tracked in real time by the lab back-office. A sample’s chain of custody is maintained from collection through delivery, until completion.

Process Monitoring

LabWay is directly linked with the LIS, enabling the lab back-office to monitor and adjust the travel plans with new stops and collection needs in real time. Turnaround time reports and alerts can be generated based on actual collection time.

Improved Customer Service

LabWay enables the traveling phlebotomists to plan their day properly, and arrive prepared. The application clearly indicates the schedule and enables phlebotomists to easily contact and notify patients and clinics on their ETA.

  • My route – travel plan display by type and distance
  • Integration with mobile navigation
  • Check in / Check out – accurate timestamps upon arrival and departure
  • My collections – detailed patients list in each location
  • Collection and handling instructions
  • Communicate with clients by the swipe of a finger
  • Patient positive identification as a collection condition
  • Accurate collection – color display of containers and comments
  • Camera enabled – scan sample barcodes with the mobile’s camera
  • Shipment log – from samples to packages
  • Visit log – displays the collection stops
  • Environment friendly – Paperless process
  • Android and iOS enabled